You can add as many MX records as your email provider gives you. Add each one as its own record with its own priority, and your mail will use all of them.
Overview
MX records tell the internet which servers receive email for your domain. Providers such as Zoho, Google and Microsoft give you two or more MX records with different priorities, so mail still arrives if the first server is busy. The server with the lowest number is tried first.
How to add the records
- Log in to the client area at billing.sakurahost.co.tz and open Domains, then My Domains.
- Click Manage next to your domain and open the DNS Records tab.
- Add a record with these fields: Type MX, Name
@(the domain itself), Content the mail server name your provider gave you, Priority the number your provider gave you, TTL 3600. Click Add. - Repeat for every MX record. Add each one as a new record; do not change an existing record into the next one.
- Check that every MX record now appears in the list.
Common providers
| Provider | Priority | Mail server |
|---|---|---|
| Zoho Mail | 10 | mx.zoho.com |
| Zoho Mail | 20 | mx2.zoho.com |
| Zoho Mail | 50 | mx3.zoho.com |
| Google Workspace | 1 | smtp.google.com (older accounts use the ASPMX.L.GOOGLE.COM set shown in the Google admin console) |
| Microsoft 365 | 0 | yourcompany-co-tz.mail.protection.outlook.com (your exact name is shown in the Microsoft admin centre) |
Always copy the values from your provider's own setup page, because some providers use different servers for different regions.
Do not forget the TXT records
Your provider also gives you TXT records: a verification record, an SPF record, a DKIM key and often a DMARC record. Add them in the same place with Type TXT. If you already have an SPF record, edit it instead of adding a second one: see Setting Up SPF, DKIM, and DMARC Records for Email Authentication.
Remove an old MX record
When you move to a new provider, delete the old MX records once the new ones are working. Click the delete button on the exact row you want to remove: each MX record is removed on its own and the others stay.
Before you change nameservers
If your DNS is hosted somewhere else today, build the full set of records here first (MX, TXT, DKIM, DMARC, A and CNAME), compare it with your current host, and only then change nameservers. Changing nameservers too early can take your email offline. See How to Change Nameservers for a .co.tz or .com Domain.
If mail is not arriving
- Check the MX list: the provider's records must be there and the old provider's lower-numbered records must be gone.
- An MX record needs a server name, not an IP address.
- Allow up to a few hours for the change to spread, then follow Domain Not Working After a DNS Change: A Step-by-Step Checklist.
Still need help? Get support
Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.
Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).
Related articles
- Complete Guide to DNS Records: A, CNAME, MX, TXT Explained
- Setting Up SPF, DKIM, and DMARC Records for Email Authentication
- How to Change Nameservers for a .co.tz or .com Domain
- Domain Not Working After a DNS Change: A Step-by-Step Checklist
- Keep Your Email Working When Your Website Is on Netlify or Vercel
- IMAP and SMTP Settings for Your SakuraHost Email (Phone and Outlook)
Frequently asked questions
What does the priority number mean?
Mail goes to the MX record with the lowest number first. If that server is not available, the next one is tried.
Can I use an IP address for an MX record?
No. An MX record must point to a server name, and that name must have its own address.
Do I need a dot at the end of the mail server name?
No. Type the name without a trailing dot, for example mx.zoho.com.
Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.