To send visitors from one domain to another, set a redirect on the website where the first domain points, or use your website platform's domain redirect setting.
Overview
A redirect sends anyone who visits one address to a different address. People use it to send www to the main name, an old domain to a new one, or a short domain to a long page.
Why it happens
- You rebranded, changed domain or own several spellings of your name.
- You want the www and root versions of your site to lead to one main address.
What it means
A redirect only works when the first domain actually reaches a server that can answer. The domain's DNS must point somewhere that sends the visitor on.
How to fix it
- Point the domain you want to redirect to your website host with an A or CNAME record.
- On that host, add a permanent (301) redirect to the new address. In cPanel use the Redirects tool.
- On a website platform such as Netlify or Blogger, use its domain redirect setting.
- Test with a private window and clear the cache if the old page still appears.
- Redirects keep search ranking when done as 301. See force HTTPS with .htaccess for similar rules.
Still need help? Get support
Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.
Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).
Related articles
- Website Works on www but Not Without It (or the Other Way Round)
- Domains in Tanzania: Start Here (.co.tz, .tz and .com Help)
- Domain Not Working After a DNS Change: A Step-by-Step Checklist
- How to Force HTTPS on Your Website Using .htaccess
Frequently asked questions
Does SakuraHost offer URL forwarding without hosting?
Ask support in a ticket. The simplest option is to point the domain to a host that can redirect.
Is a 301 or 302 redirect better?
Use 301 for a permanent move, so search engines pass the ranking to the new address.
Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.