Hosting accounts are activated within 10 minutes of payment confirmation. If yours is not active after that, your payment probably needs matching to the invoice, so send us the payment details.
Overview
When you pay, the system matches the payment to your invoice. Once matched, the invoice is marked Paid and the hosting account is created. You then receive a welcome email with your details.
Why it happens
- The payment was sent from a number or account in a different name from the client account, so it needs checking.
- The amount was lower than the invoice total, or the payment is still being confirmed by the network.
- Several invoices were paid with one payment, or one invoice was paid twice.
- The invoice is paid but the welcome email went to spam or an old address.
What it means
Your money is safe. Either the payment is waiting to be matched, or the account was created and the email is missing. Support can confirm this in minutes.
How to fix it
- Open the client area and check that the invoice shows Paid. If it does, wait until 10 minutes have passed and refresh your services.
- Check your email, including spam, for the welcome message.
- If the invoice still says Unpaid, open a ticket and include the invoice number, the amount, the date and time, the payment reference and the phone number or account that paid.
- Do not pay again before checking with support, to avoid a double payment.
- A screenshot or the SMS confirmation helps us match the payment quickly.
Still need help? Get support
Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.
Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).
Related articles
- Hosting Order Stuck on Pending or No Welcome Email Received
- How to Pay for Hosting and Domains in Tanzania (M-Pesa, Mixx, Bank)
- I Paid for My Domain but It Is Not Active: What to Do
- How to Pay Your SakuraHost Invoice Using M-Pesa and Mobile Money
- Read the full guide: how hosting activation works
Frequently asked questions
How long should I wait?
Up to 10 minutes after the payment is confirmed. After that, contact support.
Will I lose my money?
No. Every payment is traced and either matched to your invoice or refunded.
Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.