To use a SakuraHost domain with a Netlify site, add an A record for the root domain and a CNAME record for www in your DNS. Netlify then issues the free HTTPS certificate.
Overview
Netlify hosts your website, and SakuraHost holds the domain and its DNS. You only need two records to link them.
Why it happens
- Netlify needs to see that the domain points to its servers before it will serve your site and issue a certificate.
What it means
Once the records are correct, your site opens on your own domain with HTTPS. Certificate messages in Netlify often clear on their own after the records are in place, and you can retry from the Netlify HTTPS settings.
How to fix it
- In Netlify, open your site, then Domain management, and add your domain.
- In the SakuraHost client area open the domain and choose DNS Records (see DNS for .tz domains).
- Add an A record for the root domain with the Netlify load balancer address shown in Netlify's domain settings (commonly
75.2.60.5). - Add a CNAME record for
wwwpointing to your Netlify site address, for exampleyour-site.netlify.app. - Do not delete your existing MX and TXT records, they keep email and verification working. See keep email working.
- Back in Netlify, verify DNS and renew the certificate if it says it is incomplete.
Still need help? Get support
Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.
Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).
Related articles
- Connect a SakuraHost Domain to Vercel (A and CNAME Records)
- Connect Your Domain to Wix, Shopify, Blogger, Lovable and Others
- Website Works on www but Not Without It (or the Other Way Round)
- Certificate Error on Only www or the Root Domain (NET::ERR_CERT)
- Complete Guide to DNS Records: A, CNAME, MX, TXT Explained
- Read the full guide: connect your domain to Netlify, Vercel or Blogger
Frequently asked questions
Do I have to change nameservers?
No. You can keep SakuraHost nameservers and add the two records.
Netlify says the certificate is incomplete. What now?
Check that both the root domain and www records exist, wait a short while, then choose Verify DNS and Renew certificate in Netlify.
Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.