Every website platform asks for the same kind of thing: an A record for the root domain and a CNAME for www. Copy the exact values from your platform and add them in your SakuraHost DNS.

Overview

Website builders and app hosts do not host your domain, they only need your domain to point at them. SakuraHost keeps the domain and its DNS records.

Why it happens

  • Each platform has its own server addresses, so there is no single set of values for all of them.

What it means

If you copy the platform's values exactly, the connection works. The platform usually verifies automatically and then switches on HTTPS.

How to fix it

  1. Find the DNS or custom domain page in your platform and read the records it asks for.
  2. In the SakuraHost client area open your domain and choose DNS Records.
  3. Add each record exactly: type, name (use @ or leave blank for the root domain), and value.
  4. Remove any old A record on the same name that conflicts.
  5. Save, wait a few minutes to a few hours, and verify in the platform.
  6. For Blogger, there is a dedicated guide: point a custom domain to Blogger.

Still need help? Get support

Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.

Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).

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Frequently asked questions

The platform wants me to change nameservers. Is that okay?

Yes, it is allowed. Set them in the Nameservers tab of your domain, then manage all records at the platform.

Will my email keep working?

Yes, if you do not change nameservers and keep your MX records.

Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.

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