Invoices and receipts are in the client area under Invoices. For a proforma (a quote before you pay), open a ticket or message us and we will send one.
Overview
An invoice is created for each order and renewal. After payment it shows as Paid and you can download it as a PDF. A proforma invoice is a quotation you can use to get approval or budget before paying.
Why it happens
- Companies often need a document for approval before payment, and another for their accounts after payment.
What it means
You can always get the document you need. The tax receipt is a separate document, see VFD tax receipt.
How to fix it
- Sign in to the client area and open Invoices.
- Click the invoice and choose the PDF download option.
- For a proforma or a quotation, open a ticket with the service you want and the name to put on the document.
- Include your business name and TIN if you need them on the document.
- Check the VFD receipt arrives after payment: VFD tax receipt.
Still need help? Get support
Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.
Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).
Related articles
- VFD Tax Receipt: Where It Arrives and How to Download It
- How to Pay for Hosting and Domains in Tanzania (M-Pesa, Mixx, Bank)
- Hosting Prices and Billing Cycle in Tanzania: How It Works
- Understanding Your SakuraHost Invoice and Billing Cycle
- Read the full guide: VFD tax receipts for hosting and domains
Frequently asked questions
Can the invoice show my company name?
Yes. Update your company name and details in your client account, or tell us in a ticket.
Can you change an invoice after payment?
Contact support. Changes to paid invoices are handled case by case.
Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.