The best way to get help is to open a support ticket, because it records your details and we reply in the ticket. For urgent matters, call 0758 309 999 (fastest) or 0753 930 000 (longer wait).
Overview
SakuraHost support helps with domains, hosting, email, VPS and billing. You can reach us by ticket, by phone and by chat on our website.
Why it happens
- A ticket keeps all the information in one place, so nobody has to ask you again.
- Calls are quicker for urgent problems, but the lines can be busy.
What it means
Send the details once in a ticket and we can start fixing right away. Use the phone when your website or email is down and every minute counts.
How to fix it
- Open a support ticket. Choose the right department: technical support, billing or presales.
- Include your domain name, what you see (a screenshot is best) and when it started.
- For urgent problems call 0758 309 999, the fastest line. If it is busy, call 0753 930 000, where the wait is longer.
- You can also chat with us on the SakuraHost website.
- Check the knowledge base first for common problems: hosting and billing help and DNS problems.
Still need help? Get support
Open a support ticket
A ticket is the best way to get this fixed: it keeps your details, and we reply in the ticket.
Prefer to talk? Call 0758 309 999 (fastest line). If that line is busy, call 0753 930 000 (longer wait).
Related articles
- Hosting, Payments and Account Help: Start Here (SakuraHost)
- Domains in Tanzania: Start Here (.co.tz, .tz and .com Help)
- Business Email Help: Start Here (info@yourdomain, Setup, Problems)
- SakuraHost Support: How to Get Help and Submit Tickets
Frequently asked questions
What should I put in a ticket?
Your domain or service name, the exact error, screenshots, and what you already tried.
Can I send documents by ticket?
Yes. You can attach screenshots and documents in the ticket.
Written by Jumbe Nylon, Founder & CTO, SakuraHost. Updated October 2026.